EMEKA UGOCHUKWU

Built and scaled a three-sided marketplace to ~6,000 users across ~100 events, facilitating #10M+ paid out to creators.

Managed supply-and-demand matching, access control, vendor onboarding, and monetization strategies for the platform.

Integrated physical infrastructure with branded check-in, cashless payments, and onsite vendor management, utilizing Paystack, Bank68, and Moniepoint POS.

Redesigned the device activation flow, reducing new-business drop-off to ~12% and mitigating ~#125M in daily exposure under a hard regulatory deadline.

Increased usable terminal availability from 73% to 91% within 6 months by redesigning fulfillment to a partner-led (P2P) distribution network.

Salvaged a multi-billion-naira revenue line, growing revenue from #2.5B to #2.9B in 9 months through a rebrand from POS insurance to device maintenance.

Developed internal AI tooling (Claude skills) and led AI experiments across the POS & Devices platform, shipping QuarterlyBFF to accelerate onboarding and execution.

Managed the feedback and support loop for POS and Device stakeholders, integrating CX/CRM to achieve 90% CSAT across regions.

Cut transaction failure rates by 60% by designing intelligent multi-acquirer routing across payment rails, improving authorization success and processing cost.

Scaled institutional adoption by 2,500% (4 to 100+ clients) through redesigning onboarding, pricing, and go-to-market strategy.

Delivered the product line's first profitable year by optimizing pricing and introducing new revenue channels.

Grew revenue by 12% MoM and retention by 20%, exceeding the annual revenue target by #1B through launching new payment channels (pay-with-transfer, card-transfer, API).

Generated #63M in Q1 revenue via a configurable product model, enabling rapid client customization without engineering overhead.

Defined and launched a core-banking SaaS product for cooperatives, improving retention and lifting overall customer satisfaction (CSAT) from ~15% to ~60%.

Validated new concepts and markets for investors across BNPL and hospitality through rapid prototyping and user testing.

Delivered an identity platform serving over 2M+ users, significantly reducing system downtime by 20%.

Improved merchant retention and increased sprint velocity by 40% through strategic product initiatives and process optimization.

Achieved promotion to Product Manager within 12 months, recognizing exceptional performance and strategic contributions.

Launched a robust payment gateway integrating 40+ APIs for authorization and settlement, expanding platform capabilities and transaction volume.